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We serve our customers by developing attractive, highly optimized websites that are focused on improving sales.
Learn MoreStory by: Colophon Editor
April 16, 2013
Thanks to important customer feedback and a need to improve our customer support services, Colophon has recently rolled-out a new support and ticketing service using ZenDesk.
The new service allows for rapid resolution to support requests using tickets that are instantly submitted to our technical team.
As the issue is worked on, the customer is notified of updates, and once a ticket has been resolved, the customer is contacted and the support ticket goes into the customer’s history. This allows Colophon to keep track of previous support issues in order to use this information to inform any new issues that may arise.
Your can view the new support center at: colophon.zendesk.com
For any questions or comments on this new system, please call 888.222.5705.
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will help your business grow and succeed online?
We serve our customers by developing attractive, highly optimized websites that are focused on improving sales.
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Colophon’s hosting service is focused on stability and security. As technology evolves so should your host.
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Colophon New Media provides website maintenance plans that ensure your site runs smoothly and effectively at all times.
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Colophon offers data-driven Paid Search Marketing Campaigns with Google and Facebook, and online Press Release Management.
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